If you have committed a crime or violated prison rules ((fighting, stabbing, possession of cellphone or other contrabands), you are placed in solitary confinement and cannot receive visits for up to 41 days. So your people will be told at the gate that they cannot see you because you are in solitary confinement.
Inmates are moved groups depending on the seriousness of the offense they have committed. If so, one can start in group D for which visits are not allowed for a certain period of time - up to six months, I believe. Then, in group C, it is one day of visit a month, through a glass, for six months. In group B visits always take place through a glass, twice a month for six months. This period can be lengthened if the guards find that you are not disciplined.
Our loved ones had to pay –and still have to— exorbitant prices at the internal kiosk. Prices fluctuated on daily basis, based on how much profit guards wanted to make. There were many irregularities: for the same product, it was sometimes necessary to pay two or even three times the price demanded outside. Money from the kiosk is supposed to be spent in recreational programs (to buy chess boards, soccer balls, volley balls…) for the prisoners to practice an activity. In reality, guards use it for their own sport clubs and leave offenders with no activities to occupy themself with.
In group A, we were entitled to three visits a month lasting 45 minutes to an hour. Officially it’s one hour but at the end of the month, they make it last 45 minutes in order to accommodate larger volumes of relatives. But then it is not properly communicated, if you challenge them they tell you to sit down.
At one point, my girlfriend was facing some difficulties and wanted to talk to me. I applied for two visits with her, but I had already asked to spend more time with my cousins that month so it was not granted. So I was left with one choice: to buy the visit. I bought it from the inmate working at the visits center. I went into the visiting room without handing over my prison card, which tells them I am there, so they can track my one-hour time. I stayed for an hour, and then I gave my card to the monitor, as if I had just arrived. Back in the section, I went to see the guy and gave him 20 Rands.
In the sentenced section, visiting days were weekends and holidays. Visits were 30-minutes long for non-contact groups B and C. Thirty minutes is really short a time when you have things to say, and there is a lot of noise. You repeat a lot; so you speak in a hurry and end up not communicating important things.
When I was waiting for trial, it was the same. Sometimes the speakers did not work and there was a lot of noise. In the end, we would collect the parcels that our relatives had brought and wave good-bye, frustrated, complaining and angry. But there was nothing we could do.